FAQ


  • Do you accept wire transfers or money orders?
    • At this time, we only accept paypal and credit card payments.
  • Are the charges in Canadian Dollars?
    • Yes, we only accept Canadian Dollars.
  • My products need to be refrigerated or stored at certain temperatures. Can I still submit them?
    • Unfortunately, no. We cannot currently guarantee that the temperature of the products will be sustained at all times, and do not want the product’s integrity to be compromised.
  • Are refunds available?
    • Once a product has been submitted, no refunds will be provided. Please make sure you review the eligibility and timelines before you enter!
  • Can I save the submission application for it to be finished on a later date?
    • While you cannot save the application to be submitted at a later date, we have tried our best to keep the submission process simple and short for your convenience.
  • Our brand participated in the Clean Beauty Awards last year and submitted three units for each product. Do we have to submit four units this time around?
    • Yes, all participants – regardless of whether they’ve participated earlier or not – should submit four units for each product. Thank you!
  • What is the timeline? When are winners and finalists announced?
    • June 20th - July 31st - Brands enter the Awards
    • By August 7 - all products (except MakeUp Category) must be received by our office
    • August 14 - products under MakeUp Category must be received by our office
    • August 8 - 14 - products packaged and sent to the judges
    • August - December - judges try/test the products and submit ranking forms
    • January - Finalists are announced
    • April - Winners are announced
    • Note: the timeline is subject to change. 
  • I want to submit my products. What is the process of applying?
  • How many products do I need to ship? When do they need to be shipped by?
    • All participants must submit 4 products per product entry. They need to arrive at the CertClean office by July 31st. If you do not receive an email confirming receipt of products, please email us at info@certclean.com to make sure that your products have arrived. 
  • Where do I ship it to? 
    • Jenise Lee / CertCleanJenise Lee / CertClean
      438 King St West, Suite 913
      Toronto, ON Canada
      M5V 1K3
  • Who pays the taxes and duties when my products cross an international border?
    • You. CertClean is not responsible for the payment of duties and taxes associated with your shipment to us. If/when there are duties and taxes, we will confirm with you that you are willing to remit these fees.   
  • What if my products don't arrive at the office in time?
    • ​Once the products are sent to the judges, there is no way to include the late products. As a result, they will not be entered.
  • I made a mistake when filling out the form! What should I do?
    • ​Please email info@certclean.com about the mistake (provide brand name, date when submission was sent, and details about the mistake) and we will be happy to help out!

​Categories

Make-Up:
  1. LipStick: Lipsticks, and other products for the purpose of enhancing the lips with pigment and colour
  2. LipGloss: Lipgloss, and other products for the purpose of enhancing the lips with gloss
  3. EyeColour: Products such as eyeshadow and other products for the purpose of enhancing the eyelids with colour
  4. Mascara: Products such as mascara and other products for the purpose of enhancing eyelashes with colour, volume or length
  5. EyeLiner: Products such as eyeliners and other products for the purpose of defining the eyes
  6. NailPolish: Products used to colour nails.
SkinCare:
  1. CLOSED* BodyCare: Products such as creams, gels, oils, balms, moisturizers, lotions and other products which are applied for the purpose of hydrating and soothing the body
  2. CLOSED* FaceCare - Products such as creams, gels, oils, balms, moisturizers, lotions, serums, and other products which are applied for the purpose of hydrating and soothing the face
  3. CLOSED* LipCare: Products such as balm, butter, conditioners, and other products which are applied for the purpose of hydrating and soothing the lips
  4. CLOSED* OdourCare: Products such as deodorant and others which are applied to reduce or eliminate body odour
  5. CLOSED* EyeCare: Products such as creams, gels, oils, serums, lotions and other products which are applied for the purpose of reducing the look of wrinkles and puffiness around the eye area.
  6. CLOSED* SunCare: Products used to protect the skin from UV rays.
SkinWash:
  1. CLOSED* BodyWash: Products such as shower gels, liquid and bar soaps, bath oils, body scrubs and others which are applied for the purpose of cleansing the body
  2. CLOSED* FaceWash: Products such as cleansers, gels, scrubs, masks, and others which are applied for the purpose of cleansing the face
HairCare:
  1. CLOSED* HairWash: Shampoos, and other products which are applied for the purpose of cleansing the scalp and hair
  2. CLOSED* HairTreatment: Leave-in treatment products which are applied for the purpose of nourishing and strengthening hair
Exclusions
  • Limited edition products, product gift sets, and multi-step treatments or kits ie. more than one product
  • Oral care products and or supplements
  • Electrical or battery powered tools or accessories - hair, body or make-up
  • Brands/products that contain pornographic material, hate messages, defamatory statements
  • Products containing plastic microbeads
  • Anti-perspirants
​Only products belonging in the following categories will be considered for evaluation at this time.